Compliments & Concerns

KidsInclusive is committed to providing the best quality service to our clients. We value and respect every client, family member and visitor who comes through our doors, and we welcome opportunities to improve by listening and responding to your comments and suggestions. We encourage families and clients to discuss any concerns about our services with us so that we may take the necessary steps to investigate with the goal of identifying opportunities for improvement.

If you have any concerns, we encourage you to first discuss with your child’s therapist or the person involved. If the result is not to your satisfaction, you may direct your concern, verbally or in writing to either manager listed below. Should you not be satisfied with the resolution you may request to meet with the Director of KidsInclusive and/or the KHSC Patient Relations.

We also welcome compliments! If would like to recognize an employee, team or the Centre, please do not hesitate to notify any of the managers listed below.

Managers

Christine Kasserra

613 544 3400 ext. 3118

Gillian Jackson

613 544 3400 ext. 3112

Darlene Derbyshire

613 544 3400 ext. 3361

Karen Forbes

613 544 3400 ext. 2075

KidsInclusive|EnfantsInclus
Centre for Child & Youth Development

KHSC – Hotel Dieu Site
166 Brock Street
Kingston, ON K7L 5G2

Brockville Site
2479 Parkedale Avenue
Brockville, ON K6V 3H2

Phone 613 544-3400 ext. 3175 (All Sites)
Toll Free 1 855-544-3400 ext. 3175 (All Sites)

Fax 613 545-3557 (Kingston)

Fax 613-548-6017 (for Preschool Speech & Language/Infant Hearing Program/Blind Low Vision)