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Family Portal

Family Portal - view appointments, read reports, fill out forms. Ask your therapist for more information.

Stay Connected

As a client of KidsInclusive in the Preschool Speech & Language program, you will have access to the Family Portal. Supported by our electronic health record system called AlayaCare, the Family Portal gives you secure, real-time access to your child’s appointment details, reports, and care team information—at home, at work, or on the go.

Families must review the Privacy Policy and information around electronic communication before getting Portal access.

New clients to the Preschool Speech & Language program, will be given access to the Family Portal at the time of their Intake Call. The Family Portal will be expanded to families in other programs in the near future.

If you are an existing client, you will need to ask your team member for access to the Family Portal and confirm your email address and consent.

To access the Family Portal follow the link:

Access Family Portal

Family Portal Guide

Questions about the Family Portal? Email KIFamilyPortal@KingstonHSC.ca.

Try the App

The Family Portal can be accessed on a browser on any device. We also invite you to try the AlayaCare Family Portal App, available in the Google Play or Apple App Store.

Frequently Asked Questions

Only parents or guardians with Decision Making Responsibility (DMR) can have access to the portal. DMR describes the legal rights a parent or guardian has when it comes to making important decisions for a child and viewing a child’s health information. If you have DMR, it simply means you are one of the caregivers the Centre is allowed to share appointment details, reports, and other confidential information with through the portal. If you’re unsure whether you have these rights, one of your child’s care team members can help explain what applies to your family and answer any questions.
Can I use the portal after my child is discharged from the Centre?
You will continue to have access to the Family Portal for 6 months after your child’s file is closed with the Centre. Once your child’s file has been closed for 6 months,  you will not be able to use the portal for that child. If you need forms or documents later, email:
The portal language can be switched to French by clicking the “Français” icon on the left sidebar when using the website view. In the app, you can find this option by tapping the hamburger menu (three horizontal lines). You can also choose to receive email notifications in either English or French by updating your preferences under the Email Alerts tab.
If you are receiving too many email alerts you can adjust your email notifications in the ‘Email Alerts’ section of the portal. If you have additional barriers to using the Family Portal, please discuss with one of your team members.

Go to the Family Portal login page. Click the “Forgot password?” link.

Type in the email you use to log in to the portal. This should be the same email the Centre uses to contact you. You will get an email with steps to reset your password.

No. You only need one portal account, even if you have more than one child receiving services. Existing Centre families will need to request portal access for each child individually.
Yes. If more than one parent or guardian has Decision Making Responsibility (DMR), they can each ask for access. Each person must have their own email on file with the Centre.
The parent/guardian is responsible for keeping all contact information up to date with the Centre. This includes names, address, phone number(s), email address, as well as custody/decision-making responsibility/right of access to information status for any minors. If you are concerned about your privacy from other individuals who have access to your child’s information and/or Family Portal access (e.g., another guardian), please discuss this with your child’s care team member.

You will get an email reminder about 48 hours before your appointment.

The email will show:

  • Date and Time of the appointment
  • Who the appointment is for (client’s name)
  • Your care team member’s name
  • The location of the appointment (Hotel Dieu Hospital/HDH, Portsmouth, Brockville, home visit, virtual, etc.)
No. To cancel an appointment, you must call KI reception at 613-544-3400 x23175. Rescheduling an appointment must be done directly with your team member or the team support staff.

No. There is no chat feature in the portal.

But you can find your team member’s phone number and email in the portal.

Log in to the family portal. Team members can be found under your Care Team (‘care’ icon at the bottom of the screen if using the app). Click on the team member you would like to contact to see their email and phone number. You can call KI reception at 613-544-3400 x23175 to obtain a team member’s contact information.

All alerts are turned on by default.

You will get alerts for:

  • Upcoming visits
  • Files ready for you to review
  • Forms you need to fill out
  • Updates on forms you submitted

You can turn alerts off in the Settings section of the portal.

KidsInclusive|EnfantsInclus
Centre for Child & Youth Development

KHSC – Hotel Dieu Site – 166 Brock Street, Kingston, ON K7L 5G2
Brockville Site – 2479 Parkedale Avenue, Brockville, ON K6V 3H2
Portsmouth Site – 221 Portsmouth Ave, Kingston, ON K7M 1V5

Phone 613 544-3400 ext. 23175 (All Sites)
Toll Free 1 855-544-3400 ext. 23175 (All Sites)

Fax 613 545-3557 (Kingston)

Fax 613-548-6017 (for Preschool Speech & Language/Infant Hearing Program)

211 Ontario
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